Logitech G Hub Mouse

This is a quick fix if you encounter a problem with G HUB suddenly not finding your device and you don’t have time to uninstall/reinstall G HUB software. This worked for me using the Logitech G900 Chaos Spectrum Gaming Mouse. In my case, I would open G HUB and my gaming mouse wasn’t recognized. This is strange because it was working fine earlier in the day and my mouse has been connected the entire time. This was a quick fix that worked for me, but it’s not a final solution. I’m still not sure why this occurred.

Quick Fix – Mouse Not Connected – Here are the steps I used when my Logitech G HUB Showed “Connect Your Logitech G Gear,” but in fact, my mouse WAS connected.

1. Close G HUB. Here I’m closing G HUB through the taskbar.

G HUB is a new software platform from Logitech G that lets you fine-tune control of your hardware, customize lighting, use your hardware with third party apps, and more - all with an easy to use interface that’s built for future products. The desktop app 'Logitech G HUB' is used to customise the mouse, including the options for RGB lighting (with a total of 16.8 million colours), DPI settings, and programming the 11 buttons featured across the mouse (though three of these are left/right click and scroll wheel). Open the Windows 10 Start menu search (Windows key + S) and type in “ G HUB ” and once the G HUB app appears then right-click and choose Open File Location. Right-click Logitech G HUB and choose Properties. If you get a notification that your Logitech gaming software not recognizing mouse or you just can’t get your mouse to work, you know that it is annoying. This could be because of a few different reasons, ranging from fairly standard to problems with the G HUB software. Logitech G HUB Software lets you customize Logitech G gaming mice, keyboards, headsets, speakers, and other devices. Bug Fixes - Fixed issues where the Screen Sampler Lighting Effect may stop working correctly - Fixed Discord authorization issues - Fixed an issue where the Hardware Noise Reduction for headsets may not stay enabled.

2. Find G HUB inside your Logitech folder. In my case, the Logitech folder is called “Logi” and G HUB is located inside that folder.

3. Right-click on G HUB and choose Run as Administrator. This will open G HUB.

4. Your device/mouse/Logitech G Gear should now be recognized.

UPDATE 07/17/2019: This issue occurred again three days after performing the above steps. Here are the steps that fixed this issue “today.”

The new method – permanently set the G HUB to always run as administrator

1. Right-click G HUB in the taskbar and choose Quit.

2. Open the Windows 10 Start menu search (Windows key + S) and type in “G HUB” and once the G HUB app appears then right-click and choose Open File Location.

3. Right-click Logitech G HUB and choose Properties.

4. Inside Logitech G HUB Properties choose the Shortcut tab and click on Advanced.

5. Inside Advanced Properties check Run as administrator and click OK. Click OK to close the previous Properties window.

6. Now right-click the Logitech G HUB and choose Pin to taskbar.

7. Double click the G HUB icon in the taskbar. Your device should now be recognized and no longer see “Connect Your Logitech G Gear.”

This new method worked in my particular case to fix the issue today. If this occurs again and/or I find more information I will post it here.

Still having trouble? Contact Logitech Technical Support:

1 (646) 454-3200
6 AM to 6 PM Pacific Time

Reference post:

Logitech G Hub For Mouse